CONSUMER COMMUNICATION
Phone conversations between you and Consumer Protection Guide or any of our affiliates, agents, case managers, paralegals, and/or attorneys may be recorded for the purpose of quality assurance and training.
We reserve the right to make calls and/or send text messages to any telephone number associated with your account, utilizing prerecorded/artificial voice messages, an automatic telephone dialing system, or any other suitable method. By providing us with your telephone numbers, you certify, warrant, and represent that these numbers are your own contact numbers, and you have the authority to receive calls at each provided number.
You acknowledge and agree that Consumer Protection Guide may send messages to you via email at any email address you provide, utilizing other electronic communication means as permitted by law.
GENERAL
Consumer Protection Guide and its affiliates (referred to as “Consumer Protection Guide,” “we,” “us,” or “our”) respect your privacy and are committed to adhering to this privacy policy (“Privacy Policy”). This policy outlines the information we collect, how we use it, with whom we may share it, and the choices you have regarding your information.
This Privacy Policy applies to information gathered on our website (consumerprotectionguide.com), any webpage maintained by Consumer Protection Guide linking to this Privacy Policy, current or future mobile applications associated with Consumer Protection Guide or the website, and other online or wireless offerings that provide a link to the Privacy Policy or are provided to, or collected by, us in connection with the services we offer (collectively, the “Services”).
Consumer Protection Guide Onboarding is a standard-rate, recurring SMS and MMS program assisting new clients in the onboarding process. Message and data rates may apply. By opting into Consumer Protection Guide Onboarding, you agree to receive pre-written SMS messages from or on behalf of Consumer Protection Guide, understanding that consent is not a condition of service.
TYPES OF INFORMATION COLLECTED
In this privacy policy, “Personal Information” refers to information that can identify you, either on its own or combined with other data. Examples include your name, mailing address, email address, and phone numbers. Social Security information, bank account numbers, or other financial information are also considered personal information if applicable.
We may request information such as your name, email address, phone number, and zip code when you create an account or contact us. Active clients may be asked for additional personal information as part of the attorney/client relationship. Providing this information is optional, but in some cases, we may be unable to respond to your request without it.
Consumer Protection Guide and third-party providers may use cookies and other technology tools, including tracking pixels and analytics, to collect information automatically. This includes your IP address, location information, web browser type, operating system, browsing history, and other information provided by your Internet Service Provider.
ONLINE ANALYTICS
To understand how you use our Services and make improvements, we may use third-party analytics tools like Google Analytics. These tools collect information sent by your device, including pages visited. You can learn more about Google’s data collection and opt-out options at Google’s privacy policy and opt-out page.
COOKIES
A cookie is a small piece of data stored on your device by your web browser, providing information about your settings and preferences. Consumer Protection Guide may use cookies for security and personalization. You can adjust your browser or mobile device settings to opt-out of some information collection, but this may affect certain features of the Services. Visit All About Cookies to learn how to change your cookie preferences.
HOW WE MAY USE PERSONAL INFORMATION
We may use personal information in various ways, including providing legal services, processing consultation requests, managing accounts, sending newsletters and legal updates, responding to inquiries, troubleshooting issues, improving communication and personalized advertisements, recruiting and hiring personnel, enforcing Terms of Use, complying with laws, protecting rights and property, and ensuring security.
HOW WE MAY SHARE PERSONAL INFORMATION
We may share personal information with third-party service providers performing services for our business. Consumer Protection Guide may also disclose de-identified information to third parties for analytics or marketing purposes. In some cases, personal information may be shared with other law firms for joint representation or referrals, preserving confidentiality through attorney/client privilege. Disclosure may also occur if required by law, investigation, or to protect property, safety, or third parties.
OPT OUT
You can opt out of receiving marketing materials by emailing privacy@consumerprotectionguide.com or using the contact information in the “Contact Us” section. It may take up to 10 calendar days to remove your contact information from marketing lists.
INFORMATION SECURITY
We take reasonable measures to protect Personal Information, but we cannot guarantee absolute security due to the nature of networks. We do not control the security of wireless or Internet networks and do not accept responsibility for information sent via these methods.
LINKED WEBSITES
We do not guarantee the security of third-party websites accessed through links on our site. Once you leave our website, other parties may collect information, and we take no responsibility for their actions. Review privacy policies before interacting with linked websites.
DO NOT TRACK REQUESTS
We do not monitor Do Not Track requests and adhere to our Privacy Policy.
USING THE SERVICES FROM OUTSIDE THE UNITED STATES
If accessing the Services outside the United States, your Personal Information may be processed in the U.S. By using the Services, you consent to this transfer and understand that U.S. privacy laws may differ.
CHILDREN’S PRIVACY
We do not knowingly collect Personal Information from children under 13. If you believe we have obtained such information without parental consent, contact us.
CALIFORNIA PRIVACY LAWS
California residents may request information about our disclosure of Personal Information to third parties for direct marketing by emailing privacy@consumerprotectionguide.com. The Privacy Policy outlines California residents’ privacy rights, including the right to be informed, request information, and request deletion of Personal Information.
To exercise your California privacy rights, email privacy@consumerprotectionguide.com, providing specific details, verifying your identity, and including a delivery address for the response.
CHANGES TO THIS PRIVACY POLICY
Consumer Protection Guide may update this Privacy Policy, and changes take effect upon posting on our Services. The last updated date indicates when the policy was last modified.
CONTACT US
For questions about this privacy policy or our privacy practices, contact us at privacy@consumerprotectionguide.com or use the information in the “Contact Us” section.
LAST UPDATED: Feb 15, 2024